Return and Refund Policy
We want you to be completely satisfied with your purchase from Protein Life. If for any reason you are not satisfied with your order, we offer a straightforward return and refund policy to ensure your peace of mind.
- Returns
- You may return any unused and unopened products within 5 days of delivery for a full refund.
- To initiate a return, please contact our customer service team at proteinlifeofficial@gmail.com. to obtain a return authorization.
- Please ensure that the product is returned in its original packaging and condition, including any accessories or promotional items that were included with the purchase.
- Once your return is received and inspected, we will issue a refund to the original method of payment within 5 business days.
- Exchanges
- If you receive a defective or damaged product, please contact us immediately to arrange for an exchange.
- We will replace the defective or damaged product at no additional cost to you.
- Please note that we only replace items if they are defective or damaged.
- Refunds
- Refunds will be issued to the original method of payment used for the purchase.
- Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.
- Depending on your payment method and financial institution, it may take additional time for the refund to be processed and reflected in your account.
- Exceptions
- We do not accept returns or exchanges for opened or used products unless they are defective or damaged.
- Clearance or sale items are final sale and cannot be returned or exchanged.
- How to Initiate a Return
To initiate a return or exchange, please contact our customer service team at proteinlifeofficial@gmail.com. Please provide your order number and the reason for the return, and we will guide you through the process.
- Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at proteinlifeofficial@gmail.com.
Last Updated: March 05, 2024
